Your privacy is important to us here at Schleich USA, Inc., SchleichGmbH, and our affiliates and agents (collectively, “Schleich,” “we,” or“us”). This Privacy Policy defines the information that we collect fromyou through your interactions with us online and how we use thatinformation. This Privacy Policy also describes the information thatthird parties we work with collect from you and how we use thatinformation.
This Privacy Policy applies to the websites and apps, includingsocial media sites such as Facebook, Instagram, YouTube, Pinterest,WhatsApp, and Twitter (collectively, the “sites”), provided or sponsoredby Schleich. This Privacy Policy and our Terms of Use, accessible here,cover all content and downloads and services that we own, operate, oroffer through the sites. Each time you access or use our sites, youagree to be bound by our Privacy Policy and Terms of Use. If you do notagree to comply with our Privacy Policy and Terms of Use, please do notuse our sites. We are committed to protecting your privacy when you useour sites and to complying with all privacy laws that apply to theoperation of our sites.
We collect information from you to operate our sites, to offerproducts and services to you, and to increase the effectiveness of ouradvertising and promotion of products and services. The type ofinformation we collect depends on the specific services being providedwhen you are visiting or interacting with our sites.
Security Measures
We use Secure Socket Layer (“SSL”)technology to protect credit card data during transmission to our sites.We also enforce internal procedures to safeguard this information. Werequire our third-party service providers and vendors to adhere toindustry-accepted best practices to protect the personal informationthey handle. However, we cannot guarantee the security procedures ofthird parties. While we strive to keep your personal information secure,no method is 100% secure.
We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
Browser Cookies
We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.Information from other sources
We may collect personal information about you from third-party sources, including Retail Partners.
The categories of information we may collect include:
Retail Partners
- Personal Identifiers, including Name and Postal address
- Commercial Information, including Purchases
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.| Type of Data | Retention Period |
|---|---|
| Cookies and online data we collect while you use our website, including Online Identifiers, Internet Activity | We retain information for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number | We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases | We keep customer feedback and correspondence with our customer service for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases | Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form or otherwise in a form which individual consumer identities have been removed. We will further retain a record of any opt-outs in order to prevent sending you future communications. |
| Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Online Identifiers, Purchases | We retain review, survey, and feedback data for different periods of time depending on the purposes for which we collect and use it. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information. |
| Data we collect in connection with privacy requests, including Name, Email address, Online Identifiers | We retain records related to privacy requests as long as necessary to comply with our legal obligations, and for a minimum of 24 months. |
| Data we collect for security purposes, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, Purchases, Credit or debit card number | We retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures. We will delete or de-identify this information when it is no longer needed, as described in the previous sentence. |
Why we process your information
We process personal information for the following business and commercial purposes:
- Conducting Surveys
- Creating Customer Profiles
- Data Storage
- Delivering Targeted Ads
- Fulfilling Customer Orders
- Improving our Products & Services
- Internal Business Operations
- Meeting Compliance & Legal Requirements
- Operating our Website or Mobile Apps
- Organizing & Managing Data
- Preventing Fraud
- Processing Payments
- Providing Customer Support
- Sending Promotional Communications
- Tracking Purchases & Customer Data
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
| Personal Information Category | Categories of Service Providers | Categories of Third Parties |
|---|---|---|
| Personal Identifiers | Business Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Customer Support Tools, Data Analytics Providers, Fraud Prevention Tools, Governance, Risk & Compliance Software, Marketing Agency, Payment Processors, Sales & Marketing Tools, Software , and Website Operations Tool | Ad Networks, Commerce Software Tools, Data Analytics Providers, Fraud Prevention Tools, Sales & Marketing Tools, and Shipping Services |
| Internet Activity | Business Operations Tool, Cloud Computing & Storage Providers, Commerce Software Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Sales & Marketing Tools, and Website Operations Tool | Ad Networks, Commerce Software Tools, Data Analytics Providers, Fraud Prevention Tools, and Sales & Marketing Tools |
| Commercial Information | Business Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Fraud Prevention Tools, Payment Processors, Sales & Marketing Tools, Software , and Website Operations Tool | Ad Networks, Commerce Software Tools, Data Analytics Providers, Fraud Prevention Tools, Payment Processors, and Sales & Marketing Tools |
| Financial Information | Business Operations Tool, Cloud Computing & Storage Providers, Collaboration & Productivity Tools, Commerce Software Tools, Fraud Prevention Tools, Payment Processors, Software , and Website Operations Tool | Commerce Software Tools, Data Analytics Providers, Fraud Prevention Tools, and Sales & Marketing Tools |
We use cookies to improve your experience on our site and to allow us and third parties to personalize the marketing content you see on other websites and social media. Manage your cookie consent here.
Essential Cookies
We use these cookies for things like security, logins, site errors, and processing payments. We can't turn these necessary cookies off, but you can control them in your browser.
| Cookie Name | Provider | Duration |
|---|---|---|
| _cmp_a | Shopify | 1 Day |
| _tracking_consent | Shopify | 30 Days |
| cart_currency | Shopify | 14 Days |
| keep_alive | Shopify | 31 Mins |
| localization | Shopify | 1 Year |
| nf37653_customer_code | NoFraud | 6 Hours |
| nf_device | NoFraud | 1 Year |
| secure_customer_sig | Shopify | 1 Year |
| shopify_pay_redirect | Shopify | 1 Hour |
| storefront_digest | Shopify | Session |
| us_privacy | TrueVault | 1 Month |
Analytics Cookies
These cookies tell us how you use our sites and apps, and provide information to help us improve your experience.
| Cookie Name | Provider | Duration |
|---|---|---|
| 2c.cId | Nosto | 1 Year 1 Month 4 Days |
| _ga | Google Analytics | 1 Year 1 Month 4 Days |
| _ga_HCWP4CPFC0 | Google Analytics | 1 Year 1 Month 4 Days |
| _landing_page | Shopify | 14 Days |
| _orig_referrer | Shopify | 14 Days |
| _s | Shopify | 31 Mins |
| _shopify_s | Shopify | 31 Mins |
| _shopify_sa_p | Shopify | 31 Mins |
| _shopify_sa_t | Shopify | 31 Mins |
| _shopify_y | Shopify | 30 Days |
| _y | Shopify | 30 Days |
| NOSTO_SESSION | Nosto | 8 Hours |
| YSC | Google Ads | Session |
Personalization Cookies
We use these cookies to enhance functionality and personalize content for you. For example, they allow us to remember you when you return to our website or app. If you do not allow these cookies then some or all of these services may not function properly.
| Cookie Name | Provider | Duration |
|---|---|---|
| nostojs | Nosto | 1 Year 1 Month 4 Days |
Advertising Cookies
These cookies help us decide which products, services and offers may be relevant for you. We use this data to customize the marketing content you see on websites, apps and social media, and to measure your interactions with that content. We might use these cookies to advertise our products to you when you visit other websites.
| Cookie Name | Provider | Duration |
|---|---|---|
| __kla_id | Klaviyo | 1 Year 1 Month 4 Days |
| _fbp | Facebook Ads | 2 Months 29 Days |
| VISITOR_INFO1_LIVE | Google Ads | 5 Months 27 Days |
We take special precautions to protect the privacy of children whouse our sites. This privacy policy explains how we collect informationfor children and parental consent practices we implement relating toinformation collected from children. We comply with all legalrequirements based on the geographic location of the child accessing oursites. For children located in the United States and Canada, we complywith the requirements of the U.S. Children’s Online Privacy ProtectionAct (COPPA) and Personal Information Protection and Electronic DocumentsAct (PIPEDA), which govern the collection of information from childrenunder 13. For children residing in the European Union, we comply withthe requirements of General Data Protection Regulation (GDPR), whichgoverns the collection of information from children under 16. Todetermine which regulations apply, we collect general geolocation datafrom our users and request a date of birth before allowing a user toaccess certain functions or register as a user on our sites.
Our sites offer a range of activities, some of which are directed toall users and some which are directed to children. Below is a summary ofpotential instances when we may collect information from children andhow and when we will provide parental notification and/or seek parentalconsent.
We may sometimes need a child’s email address, parent/guardian emailaddress, or both so that we may reach out to you and obtain your consentto allow your child access to certain features on our sites. Thesefeatures include registering on our sites, subscribing to ournewsletter, participating in contests or sweepstakes, and posting anyuser-generated content created by the child on our sites. This alsoincludes anytime we collect geolocation data that is specific enough toequate to a zip code.
During the registration process, we may ask a child to providecertain information for notification and validation purposes, such asparent or guardian’s name and email address, child’s first name,username and password, and birthdates to validate their age. We do notcollect personal information such as full name, home address, emailaddress, or telephone number from children without first obtaining theconsent of a parent or guardian, except in limited circumstances asauthorized by law. We limit the personal information we collect fromchildren to only what is needed for them to participate in theactivities and services requested and provided. We delete the children’spersonal information from our database after the activity or service iscompleted and no further legal requirement to keep the informationexists.
When a child provides their contact information to us in connectionwith requesting any of the aforementioned services, we may ask for theirparent’s or guardian’s contact information (such as name and emailaddress) so that we can notify the parent or guardian of the children’sinterest and to obtain parental permission for the children toparticipate and to disclose their contact information.
When seeking parental consent, our email notification will provideinformation on what information we are collecting from the child, whatwe do with that information, how the parent can provide consent, how theparent can revoke consent, and information on how you can review,update or delete information we have for your child. If we do notreceive parental consent within a reasonable amount of time, we willdelete the parent’s contact information and any other informationcollected from the child. If consent is not given or revoked, a child’saccess to certain activities or certain content on our sites may belimited or inaccessible.
There are certain times where we may collect some of your child’sonline contact information, such as username, name, or email address,without your prior consent. These limited circumstances are outlinedbelow:
- If children contact us via email with questions, we retain theire-mail addresses for long enough to respond to them. We delete theirinformation after we answer their questions.
- If Schleich is offering a special contest or sweepstakes that isopen to children and only requires a child’s online contact informationto enter the sweepstakes, we may collect the child’s online contactinformation without your prior consent to enter them into the contestand notify them once whether they won or lost. We delete theirinformation after the promotion has expired and after any legallyrequired period for keeping such information has expired. If anyadditional information is needed related to the promotion, such as anaddress to mail a prize, we will notify you and obtain this informationfrom you.
Parental Controls Over Children's Data
We allow the parents or guardians of children to review the personalinformation their children have provided, direct us to deleteinformation, refuse to allow further collection or use of suchinformation entirely, or refuse to allow disclosure of such informationto third parties. If you are a parent or guardian of children and wishto review or change the personal information they have provided, pleasecomplete our Request to Access Children’s Personal Information form,available here, and return it to us as provided on the form. You will need to provide valid identification to access this information.
Your privacy is important to us here at Schleich USA, Inc., SchleichGmbH, and our affiliates and agents (collectively, “Schleich,” “we,” or“us”). This Privacy Policy defines the information that we collect fromyou through your interactions with us online and how we use thatinformation. This Privacy Policy also describes the information thatthird parties we work with collect from you and how we use thatinformation.
This Privacy Policy applies to the websites and apps, includingsocial media sites such as Facebook, Instagram, YouTube, Pinterest,WhatsApp, TikTok, and Twitter (collectively, the “sites”), provided orsponsored by Schleich. This Privacy Policy and our Terms of Use,accessible here, cover all content and downloads and services that we own, operate, or offer through the sites.
Each time you access or use our sites, you agree to be bound by ourPrivacy Policy and Terms of Use. If you do not agree to comply with ourPrivacy Policy and Terms of Use, please do not use our sites. We arecommitted to protecting your privacy when you use our sites and tocomplying with all privacy laws that apply to the operation of oursites.
We collect information from you to operate our sites, to offerproducts and services to you, and to increase the effectiveness of ouradvertising and promotion of products and services. The type ofinformation we collect depends on the specific services being providedwhen you are visiting or interacting with our sites.
What information do we collect, How is it collected and Why is it used?
1) Automatically collected information
For all visitors on our sites, we (either internally or through thirdparty providers) automatically collect information which is used tosupport the internal operations of our sites, provide access to featuresand content on our sites, and analyze the performance of sites. If youuse the sites for purely informational purposes, meaning that you do notregister or provide us with any other personal information, weautomatically collect the personal data that your browser transmits toour server. This data is anonymized and cannot be used for personalidentification purposes. We may also collect information that allows usto pinpoint your location. This information can be used to send you tothe appropriate site for your country or show you store locations inyour area.
The information collected is described below.
- Device information, such as browser information, language andversion of browser software, operating system and interface, InternetProtocol (IP) address
- Date and time of the request
- Time zone difference to Eastern Standard Time (EST)
- Website from which the request originates
- Content of request (specific page)
- Access status/HTTP status code
- Volume of data transmitted in each case
Cookies
We use "cookies," small files that are saved on your computer ormobile device, to collect information needed to make our sites moreattractive and allow you to use enhanced features of the sites. Cookiesallow us to recognize your browser the next time you visit our sites bystoring IP addresses, browser information, or other personalinformation. The information collected through the cookies is storedanonymously. By using cookies, we can improve your experience when youvisit our site and provide site content and services that are customizedfor you. Cookies also allow us to measure the effectiveness of ouradvertising and tailor advertising to your interests.
Our sites use two types of cookies: transient cookies and persistentcookies. Transient cookies are automatically deleted when you close yourbrowser. They include session cookies, which store a session ID, withwhich various requests from your browser can be assigned to the commonsession. This allows your computer to be recognized when you return toour website. The session cookies are deleted when you log out or closeyour browser. Persistent cookies are automatically deleted after aspecific period that can vary depending on the cookie. You can deletecookies at any time in your browser’s security settings.
You canset your computer to alert you whenever a cookie is sent or to turn offmost cookies via your internet browser. This includes our cookies orcookies from third party providers. Note, however, that some mobiledevices store cookies in app-specific areas not controlled by browsersettings. If you do not accept cookies, some features of our sites maynot be available to you.
Third-Party Provided Information
We collect additional information on an anonymous, aggregate basis.The third parties that we use for collecting, analyzing, and storingdata, the information they collect, and the procedures they use aredescribed below. Some of these third parties are service providers whomay be agents or vendors who we have engaged to help us provide serviceson our sites. Some of these third parties provide us with technologythat we use to offer content on our sites, offer analytics, and provideadvertising, which may include targeted advertisements. We encourageyou to carefully review the privacy policy and terms of use of thethird-party providers, as they are not covered by this PrivacyStatement. You may be able to alter settings on your browser, device, orother software to block those third parties. However, this may notallow you to fully engage on our sites.
Google Adwords Conversion Tracking:
We use the online advertising program “Google AdWords” on our websiteand, in this context, Conversion Tracking (evaluation of visitactions). Google Conversion Tracking is a web analytics service providedby Google where a Conversion Tracking cookie will be installed on yourcomputer when you click on an ad placed by Google. These cookies arevalid for a limited period of time, do not contain any personal data andthus cannot be used for personal identification purposes. If you visitcertain pages of our website and the cookie has not yet expired, both weand Google can see that you clicked on the ad and were forwarded tothis page. Each Google AdWords customer receives a different cookie.That means there is no chance that cookies can be tracked using thewebsites of AdWords customers.
The information gathered with the Conversion cookie are used tocreate Conversion statistics. These inform us of the total number ofusers who clicked on one of our ads and were redirected to a pagefeaturing a Conversion Tracking tag. However, we do not receive anyinformation that allows users to be identified personally.
You can prevent these cookies from being stored by configuring yourbrowser software accordingly. However, by doing so you may not be ableto use all the functions of this website to their full extent.Furthermore, you can disable advertising personalized for you inGoogle’s advertising settings. You can find instructions for doing sounder https://support.google.com/ads/answer/2662922?hl=en.Additionally, you can disable the use of cookies by third-partyproviders by calling up the deactivation site of the Network AdvertisingInitiative at http://optout.networkadvertising.org/?c=1and following the further information specified therein for theopt-out. Further information and Google’s privacy policy are availableat: https://www.google.de/policies/privacy/
Nosto:
We use retargeting technology from Nosto Solutions Ltd., Schützenstr.6, 10117 Berlin, Germany (“Nosto”). This enables us to selectively usepersonalized, interest-based ads to reach out to our website visitorswho have already shown an interest in our sites and our products.Advertising material is displayed based on a cookie-based analysis ofprevious usage behavior. However, no personal data is stored. In casesinvolving retargeting technology, a cookie is stored on your computer ormobile device in order to record anonymized data about your interestsand to adapt the advertising individually to the information stored. As aresult, you receive advertising which are very likely to correspond toyour product and informational interests. You can permanently object tocookies being set for advertising preferences by configuring yourInternet browser so that, in future, no more cookies can be stored onyour computer, and cookies that are already stored are deleted.Deactivating all cookies can, however, mean that some functions on ourwebsites can no longer be executed.
In addition, we use Nosto based on your consent so that we canprovide you with information and advertising by e-mail for products thatmay be particularly interesting for you based on content you havevisited. You can view more detailed information and data protectionregulations regarding advertising and Nosto here: http://www.nosto.com/terms/
Rakuten Marketing
We use Rakuten Marketing to allow us to better target and market ourproducts. Rakuten Marketing is an online business-to-businessperformance marketing company that provides services such aspersonalized advertising, fraud detection, and facilitation ofadvertising-related transactions between network participants and otheronline advertising tools and technologies. The information they collectto provide these services includes IP addresses, digital identifiers,information about your web browsing and app usage and how you interactwith our content and ads for a variety of purposes, such aspersonalization of offers or advertisements, analytics about how youengage with websites or ads, and other commercial purposes. You can findmore information on the collection and use of your data by RakutenMarketing in the online privacy policy at https://rakutenmarketing.com/legal-notices/services-privacy-policy/. You can learn more about your rights, including your ability to opt out, at https://rakutenmarketing.com/legal-notices/subject-requests.
BazaarVoice
We use BazaarVoice to gather ratings and reviews and user generatedcontent (UGC) of our products to display on our websites and syndicateto partner websites where our products are sold. The use of theseratings and reviews and UGC is to allow customers to provide theirfeedback and everyday use of our products to enhance the on-siteshopping experience. The information they collect to provide thisservice includes information about your purchase on our website so wemay email you to request a review of our product(s) you purchased fromthe website and basic consumer account info (such as but not limited toyour name, email address, mailing address or phone number) so you cansubmit UGC and ratings/reviews. Bazaarvoice uses Consumer Account Infoto detect fraud and inauthentic content, as well as enable you to createUser-Generated Content. You should be aware that any information youprovide in the area that is intended to collect such User-GeneratedContent may be published on a publicly facing website or mobileapplication and may be read, collected, and used by Bazaarvoice, itsaffiliates, subsidiaries, vendors and Clients. Therefore, please do notinclude any information within these areas that you do not want to sharewith the public, including personally identifiable information, such asyour name, email address or financial information. You can find moreinformation on the collection and use of your data by BazaarVoice inthe online privacy notice at https://www.bazaarvoice.com/legal/privacy-policy/.
Klaviyo
We use Klaviyo to send our newsletters and text/SMS messages as partof our e-mail and texting promotional campaigns. The information theycollect to provide this service includes details about devices used toaccess our website (such as IP address, web browser and type ofoperating system), dates and times of visits, information about how thewebsite is used, details about how individuals interacts with our emailsand text/sms messages (such as whether the email is opened or whichlinks are clicked), and URLs that refer visitors to our website, searchterms used to reach our website. This information is used to customizeemail and sms/text messages, personalize emails and sms/text messages,created targeted emails and sms/text messages based on interests and/orpurchases and analyze results from emails and sms/text messages sent. You can find more information on the collection and use of your data byKlaviyo in the online privacy notice at https://www.klaviyo.com/legal/privacy-notice.
Signifyd
We use Signifyd as our fraud protection software to ensure thatcustomer orders placed on our website are not fraudulent. Theinformation they collect to provide this service includes informationabout your purchase on our website such as name, address, telephonenumber, email address, IP address, etc. You can find more informationon the collection and use of your data by Signifyd in the online privacynotice at https://www.signifyd.com/privacy/.
Avalara
We use Avatax from Avalara as automation to calculate sales and usetax for customer orders placed on our website. The information theycollect to provide this service includes information about your purchaseon our website which includes the shipping address. You can find moreinformation on the collection and use of your data by Avalara in theonline privacy notice at https://www.avalara.com/us/en/legal/privacy-policy.html.
Yotpo
We use Yotpo to manage our schleich® Rewards Club loyaltyprogram. Yotpo collects profile information, contact information,platform usage information, and purchase history. Yotpo does not storepayment information or address or shipping information. You can findmore information on the collection and use of your data by Yotpo at https://www.yotpo.com/privacy-policy/.
Delighted
We use Delighted for our online customer rating survey to takecustomer feedback and make your experience on our website better. Youcan find more information on the collection and use of your data byDelighted in the online privacy notice at https://app.delighted.com/privacy.
Zendesk
To process customer inquiries, we use the Zendesk ticket system. Forthis purpose, our website records the necessary data, such as your lastname, first name, postal address, telephone number and e-mail addressso we can provide you with the information you require. You can findadditional information on data processing by Zendesk in Zendesk’sPrivacy Policy at http://www.zendesk.com/company/privacy.
Omnie
We use Omnie for our customer service and automated chatbot. Theinformation they collect, and store includes but is not limited to name,email, phone number, IP address, billing address and shipping address. The information they collect is used to help customers access and usethe services, respond to customer inquiries, and send communications. You can find more information on the collection and use of your data byOmnie in the online privacy notice at https://omniecsr.com/privacy-policy/.
Tremor Video Pixel (Floodlight Sales)
We use Tremor Video Pixel (Floodlight Sales) for digitaladvertisements. We may use your data to help achieve our businessobjectives which may include understanding audiences to better servemore relevant advertising content, maximize advertising revenue anddevelop, deliver and maintain relevant and engaging products, servicesand advertising. The data that we collect from you may be transferredto, and stored at, a destination outside Canada. It may also beprocessed by staff operating outside Canada who work for us or for oneof our suppliers. You can find more information on the collection anduse of your data in the online privacy notice at https://www.tremorvideo.com/privacy-policy/.
Facebook Pixel
We use Facebook pixel for analytics and remarketing purposes. Thistool consists of a code used on our sites where the pixel fires to tracksite visitors. The data allows us to retarget users who have alreadytaken an action on our sites with Facebook ads in the future and analyzehow returning users use our site. The data collected is anonymized andcannot be used to personally identify and individual. The businessinterest for using this program is to allow us to gain more insightabout our audience, send targeted messaging to users who already knowour brand, and track the effectiveness of social advertising efforts.
TikTok Pixel
We use for TikTok for digital advertisements. The TikTok pixel isused for analytics and remarketing purposes. This tool consists of acode used on our sites where the pixel fires to track site visitors. Thedata allows us to retarget users who have already taken an action onour sites with TikTok ads in the future and analyze how returning usersuse our site. The data collected is anonymized and cannot be used topersonally identify and individual. The business interest for usingthis program is to allow us to gain more insight about our audience,send targeted messaging to users who already know our brand, and trackthe effectiveness of social advertising efforts.
Twitter Pixel
We use for Twitter for digital advertisements. The Twitter pixel isused for analytics and remarketing purposes. This tool consists of acode used on our sites where the pixel fires to track site visitors. Thedata allows us to retarget users who have already taken an action onour sites with Twitter ads in the future and analyze how returning usersuse our site. The data collected is anonymized and cannot be used topersonally identify and individual. The business interest for usingthis program is to allow us to gain more insight about our audience,send targeted messaging to users who already know our brand, and trackthe effectiveness of social advertising efforts.
Pinterest Pixel
We use for Pinterest for digital advertisements. The Pinterest pixelis used for analytics and remarketing purposes. This tool consists of acode used on our sites where the pixel fires to track site visitors. Thedata allows us to retarget users who have already taken an action onour sites with Twitter ads in the future and analyze how returning usersuse our site. The data collected is anonymized and cannot be used topersonally identify and individual. The business interest for usingthis program is to allow us to gain more insight about our audience,send targeted messaging to users who already know our brand, and trackthe effectiveness of social advertising efforts.
Third Party Providers: Social Media Plug-ins
Some of our third-party partners aresocial media sites that may use cookies or other technology to collectinformation about your use of our sites through social media plug-ins.
We have no control over the collected data and data processing, norare we aware of the full scope of data collection, the purposes of theprocessing and the retention periods. We also have no information as todeletion of the data collected by the plug-in providers. The plug-inprovider stores the data collected about you as usage profiles and usesit for advertising, market research and/or customizing its website. Thisis done even for users who are not logged into the plug-in providers inorder to display needs-based advertising and to inform other users ofthe social network about your activities on our website. You have theright to object to the creation of these user profiles, whereby you mustaddress the plug-in provider in question to exercise this right. Byusing the plug-ins, we enable you to interact with social networks andother users so that we can improve our website and make it moreinteresting for you as a user.
The data is transmitted regardless of whether you have an accountwith the plug-in provider and are logged in there. If you are logged inwith the plug-in provider, the data we collected from you will bedirectly assigned to your account with the plug-in provider. If youclick on the activated button and, for example, link the page, theplug-in provider will also store this information in your user accountand share it publicly with your contacts. We recommend regularly loggingout after you use a social network, but especially before activatingthe button because by doing so, you can avoid information being assignedto your profile with the plug-in provider.
Social plug-ins of facebook.com, operated by Facebook Inc.(“Facebook”), run on our site. These plug-ins are marked with a Facebooklogo or the additional text “Social Plug-in from Facebook” or “FacebookSocial Plug-in.” For an overview of the Facebook plug-ins and theirappearance on our site, click here.When you access a page on our sites that contains a plug-in, yourbrowser creates a direct link to Facebook’s servers. The content of theplug-in is transmitted by Facebook directly to your browser andintegrated in the page. By integrating the plug-in, Facebook is informedthat your browser has accessed the corresponding page of our site evenif you do not have a Facebook profile or are not currently logged intoFacebook. This information, including your IP address, is transmittedfrom your browser directly to a Facebook server and stored there.
Ifyou are logged into Facebook, Facebook can directly assign the visit toour site to your Facebook profile. When you interact with the plug-ins,for example, by pressing the “Like” button or submitting a comment,this information is also transmitted directly to a Facebook server andstored there. This information will also be published on your Facebookprofile and shown to your Facebook friends. Information on Facebook’scollection and use of this data and your rights relating to it,including settings options for protecting your privacy, is available here.If you do not want Facebook to assign the data collected via our sitedirectly to your Facebook profile, you must log out of Facebook beforevisiting our site. You can also prevent the loading of Facebook plug-inswith add-ons for your browser, such as the “Facebook Blocker".
Plug-ins from the social network Pinterest Inc. (“Pinterest”) areintegrated on our sites. You will recognize a Pinterest plug-in by the“Pin it button” on our site. If you click on the “Pin it button” whileyou are logged into your Pinterest account, you can link the contents ofour site to your Pinterest profile. This allows Pinterest to assignyour visit to our web pages to your user account. As the site provider,we acquire no knowledge of the contents of the transmitted data or ofPinterest’s use of the data. You can obtain further information aboutthis from Pinterest’s privacy policy, available at: http://pinterest.com/about/privacy/.
Functions of the Instagram service, provided by Instagram Inc.(“Instagram”), are integrated on our web pages. When you have loggedinto your Instagram account, you can link the contents of our pages toyour Instagram profile by clicking on the Instagram button. This allowsInstagram to assign your visit to our web pages to your user account. Asthe site provider, we acquire no knowledge of the contents of thetransmitted data or of Instagram’s use of the data. You can obtainfurther information about this from Instagram’s privacy policy,available at: http://instagram.com/about/legal/privacy/.
Tik Tok
We use TikTok to showcase short videos of services and products andconnect with customers. While logged into your TikTok account, you mayhave the option to like videos or follow Schleich’s content. As the siteprovider, we acquire no knowledge of the contents of the transmitteddata or of TikTok’s use of the data. You can obtain further informationabout this from https://www.tiktok.com/legal/privacy-policy-row.
Links
Our sites may contain links to other sites on the internet offered bythird parties. We do not control the content or the privacy policies ofthose sites. If you use links from our sites to visit third parties’sites, be sure to review those sites’ privacy policies and terms of use.You may also be able to order from our site through a third-partyvendor, such as PayPal. The third-party privacy policy and terms of useapply to any activity conducted with the third-party vendor. For moreinformation, see our Terms of Use available here.
2) Voluntarily Provided Information
We may collect other personally identifiable information from you onour sites, such as your contact and payment information. We may alsocollect other non-personally identifiable information from you, such ashobbies or interests, in order to provide you product recommendations.We may also ask you to provide demographic information such as your age,gender, zip code, and other information. This information is collectedto provide you with better services and will not be collected withoutyou voluntarily providing it. Please note, children may not be able toparticipate in some of our website functions without parents firstproviding consent. For more information on our children’s privacypolicy and parental consent, please see below. Some examples of the typeof information collected with user consent are outlined below.
Account Registration
A user’s full name, email address, date of birth, and password may becollected from you when you voluntarily register on our sites or loginthrough social logins. Social logins allow you to use your existinglogin information from another site, such as Facebook or Google, to signin to our sites. Social logins are not required, and you may registeran account using your email address. Registration allows you to accesscertain sites or features, such as providing order history, and allowingfaster and easier access to the website for future orders. Whenregistering, we will collect login information allowing us to identifyand authorize a user to have access on our sites. In order for us tocollect the information required for registration, users willvoluntarily enter data on an input screen, which will then betransferred to us and stored. This data will not be disclosed to thirdparties.
Telephone Numbers
We may also offer you the ability to receive information via shortmessage service (“SMS”; text messaging) or multimedia messaging service(“MMS”; messages with multimedia content sent over a cellular network).By providing your mobile phone or similar number, you consent to receiveinformation on your mobile device. Please note that your serviceprovider may impose fees to send or receive messages.
Payment Information
This information includes credit card numbers or other informationissued to you by a financial institution to allow you to complete atransaction. This information may also include your personal contactinformation, such as your name, address associated with your creditcard, etc. This information will only be used when you place an orderusing our sites. Our sites may obtain or share this information withthird party online payment service providers. If a user selects a thirdparty online payment service provider when placing an order on oursites, personal data relating to the user is automatically transferredto the third party provider. This personal data generally consists ofthe first name, last name, address, e-mail address, IP address,telephone number, mobile phone number and other data required forprocessing the payment. Personal data relating to the order in questionare also necessary for processing the purchase contract. We use thisinformation to help facilitate user consent, processing payment tofulfill a purchase order, and prevention of fraud.
User-generated content
On some of our sites, you can choose to post or upload photographs,video files, audio files, and reviews or comments. Registration may berequired to engage in this activity. We do not access your device,contact list or information, camera, photos, videos, microphone, oraudio files without your consent. For more information on our policieson user-generated content, see our Terms of Use, available here.
How we use your information
Purchase and Delivery of Products and Services
We use your personal information to provide products and services,such as to fulfill your orders and/or complete the transactions yourequest, process your payments, provide you with receipts and orderupdates, and to create, maintain, and otherwise manage your account,profile, or program membership, including offering functionalities suchas easy checkout.
Communications with You
We use your personal information to communicate with you aboutorders, products, services, subscriptions, and promotional offers.Personal information is used to respond to and/or follow-up on yourrequests, inquiries, issues or feedback, and to provide customerservice. Such communications also include sending text or emailnotifications to you related to your account, purchases, returns,exchanges, subscriptions, and special offers.
Marketing and Promotional Purposes
Weuse your personal information for marketing and promotional purposes,such as to send marketing, newsletters, advertising, and promotionalcommunications by email, text message or postal mail (such aspromotions, new product launches, and event invitations). Your personalinformation is used to show you advertisements for products and/orservices tailored to your interests on social media and other websites;and to administer our sweepstakes, contests, and other similarpromotions.
Fraud Prevention and Credit Risks
Weuse personal information to prevent and detect fraud and abuse in orderto protect the security of our customers, Amazon, and others. We mayalso use scoring methods to assess and manage credit risks.
Research and Analytics
Weuse personal information to conduct research and analytics, includingto improve our services and product offerings; to understand how youinteract with our websites, advertisements, and communications with youto determine which of our products or services are the most popular, andto improve our websites and marketing campaigns; to personalize yourexperience, to save you time when you visit our websites, and tocustomize the marketing and advertising that we show you; to provideservices, to better understand our customers’ needs, and to providepersonalized recommendations about our products and services.
Comply with Legal Obligations
In certain cases, wecollect and use your personal information to comply with laws. Forinstance, we collect from sellers’ information regarding place ofestablishment and bank account information for identity verification andother purposes.
How we share your information
Inaddition to the specific situations discussed elsewhere in this privacypolicy, we disclose personal information in the followingcircumstances:
Corproate Affiliates
Wemay share personal information with our corporate affiliates, includingour parent company, sister companies and subsidiaries. Such corporateaffiliates process personal information on our behalf as our serviceprovider, where necessary to provide a product or service that you haverequested, including to administer the Schleich Family FUNfluencerprogram, or in other circumstances with your consent or as permitted orrequired by law.
Service Providers
Weshare certain personal information with third parties that performservices to support our core business functions and internal operationsincluding: fulfilling orders, delivering packages, complying with yourrequest for the shipment of products to or the provision of services by athird party intermediary, sending postal mail, e-mails and textmessages, analyzing customer data, providing marketing assistance,administering our Ratings & Reviews, supporting beacons, processingcredit card and debit card payments, investigating fraudulent activity,conducting customer surveys, and providing customer service.
Social Media Platforms and Networks
Someof our websites have features such as, plugins, widgets, or and othertools made available by third parties that may result in informationbeing collected or shared between us and the third party. For example,if you use Facebook’s “Like” feature, Facebook may register the factthat you “liked” a product and may record that information on Facebook.Their use of your information is not governed by this privacy policy.
Public Forums
Someof our websites provide the opportunity to post content in a publicforum. For example, you may post Ratings & Reviews which areviewable on our website. If you decide to submit information in thesepublic forums, that information will be publicly available.
Legal Uses
Wemay disclose personal information in response to subpoenas, warrants,court orders, government inquiries or investigations, or to comply withrelevant laws and regulations. We may also disclose information toestablish, exercise, or protect the rights of our company, employees,agents, and affiliates; to defend against a legal claim; to protect thesafety and security of our visitors; to detect and protect againstfraud; and to take action regarding possible illegal activities orviolations of our policies.
Business Transfers
Wemay share personal information with another company that buys some, orall, of the assets or stock of Schleich, and that company may use anddisclose personal information for purposes similar to what is describedin this policy. We may also share personal information with prospectivepurchasers to evaluate the proposed transaction.
Other Instances
Wemay ask if you would like us to share your information with other thirdparties who are not described elsewhere in this privacy policy.
Where Information is Stored
Your personal information may be stored in foreign jurisdictions, in which case it will be subject to foreign laws.
Advertising and Special Offers
Newsletter
You can consent to subscribe to our newsletter, which we use toinform you about our latest products and special offers. The onlyinformation required for sending the newsletters is your e-mail addressand your date of birth so we can verify your age and provideage-appropriate content. The provision of additional, specially markeddata is voluntary and is used to address you personally. After yourconfirmation, we will save your e-mail address so we can send thenewsletter.
We use Klaviyo to send newsletters. See above for informationregarding your personal information. By providing us with your personalinformation, you understand and expressly agree that we may transfer itoutside of Canada. If you do not agree to the transfer of your personalinformation outside of Canada, do not provide us with personalinformation.
To stop receiving updates and information about our products,services, and special offers, you may revoke your consent at any time toour sending the newsletter by unsubscribing from it. You can declareyour revocation by clicking on the link provided in all newslettere-mails or by sending a message to the contact information listed belowfor our Privacy Representative.
Text Messaging
You can opt-out of receiving text messages from us by replying “STOP”to the text message you receive from us or by clicking the“unsubscribe” link and following the instructions in the link providedon the text message you receive from us. Please note that this will onlyopt you out of the specific text messaging program associate with thatnumber. For more information, please refer to Schleich’s Text MessageTerms of Service here.
Security
We use Secure Socket Layer (“SSL”) technology to protect credit carddata during transmission to our sites. We also enforce internalprocedures to safeguard this information. We require our third-partyservice providers and vendors to adhere to industry-accepted bestpractices to protect the personal information they handle. However, wecannot guarantee the security procedures of third parties. While westrive to keep your personal information secure, no method is 100%secure.
Privacy Policy for Children
This privacy policy explains how we collect information for childrenand parental consent practices we implement relating to informationcollected from children. We take special precautions to protect theprivacy of children who use our sites.
We comply with all legal requirements based on the geographiclocation of the child accessing our sites. For children located in theUnited States and Canada, we comply with the requirements of the U.S.Children’s Online Privacy Protection Act (COPPA) and PersonalInformation Protection and Electronic Documents Act (PIPEDA), whichgovern the collection of information from children under 13. Forchildren residing in the European Union, we comply with the requirementsof General Data Protection Regulation (GDPR), which governs thecollection of information from children under 16. To determine whichregulations apply, we collect general geolocation data from our usersand request a date of birth before allowing a user to access certainfunctions or register as a user on our sites.
Our sites offer a range of activities, some of which are directed toall users and some which are directed to children. Below is a summary ofpotential instances when we may collect information from children andhow and when we will provide parental notification and/or seek parentalconsent.
Automatically Collected Information
As for all visitors on our site, we (either internally or throughthird party providers) automatically collect some information to supportthe internal operations of our sites, provide access to features andcontent on our sites, and analyze the performance of sites. Thisinformation is anonymized, and we do not sell this information to anythird parties. For more information on what data is automaticallycollected and how, please see above.
Parental Consent
We do not knowingly collect personal identifying information fromchildren under the age of 13, but we may sometimes need a child’s emailaddress, parent/guardian email address, or both so that we may reach outto you and obtain your consent to allow your child access to certainfeatures on our sites. These features include registering on our sites,subscribing to our newsletter, participating in contests or sweepstakes,and posting any user-generated content created by the child on oursites. This also includes anytime we collect geolocation data that isspecific enough to equate to a zip code.
During the registration process, we may ask a child to providecertain information for notification and validation purposes, such asparent or guardian’s name and email address, child’s first name,username and password, and birthdates to validate their age. We do notcollect identifying personal information such as full name, home
address, email address, or telephone number from children withoutfirst obtaining the consent of a parent or guardian, except in limitedcircumstances as authorized by law. We limit the personal information wecollect from children to only what is needed for them to participate inthe activities and services requested and provided. We delete thechildren’s personal information from our database after the activity orservice is completed and no further legal requirement to keep theinformation exists.
When a child provides their contact information to us in connectionwith requesting any of the aforementioned services, we may ask for theirparent’s or guardian’s contact information (such as name and emailaddress) so that we can notify the parent or guardian of the children’sinterest and to obtain parental permission for the children toparticipate and to disclose their contact information.
When seeking parental consent, our email notification will provideinformation on what information we are collecting from the child, whatwe do with that information, how the parent can provide consent, how theparent can revoke consent, and information on how you can review,update or delete information we have for your child. If we do notreceive parental consent within a reasonable amount of time, we willdelete the parent’s contact information and any other informationcollected from the child. If consent is not given or revoked, a child’saccess to certain activities or certain content on our sites may belimited or inaccessible.
There are certain times where we may collect some of your child’sonline contact information, such as username, name, or email address,without your prior consent. These limited circumstances are outlinedbelow:
- If children contact us via email with questions, we retain theire-mail addresses for long enough to respond to them. We delete theirinformation after we answer their questions.
- If Schleich is offering a special contest or sweepstakes that isopen to children and only requires a child’s online contact informationto enter the sweepstakes, we may collect the child’s online contactinformation without your prior consent to enter them into the contestand notify them once whether they won or lost. We delete theirinformation after the promotion has expired and after any legallyrequired period for keeping such information has expired. If anyadditional information is needed related to the promotion, such as anaddress to mail a prize, we will notify you and obtain this informationfrom you.
Parental Controls Over Children's Data
We allow the parents or guardians of children to review the personalinformation their children have provided, direct us to deleteinformation, refuse to allow further collection or use of suchinformation entirely, or refuse to allow disclosure of such informationto third parties. If you are a parent or guardian of children and wishto review or change the personal information they have provided, pleasecomplete our Request to Access Children’s Personal Information form,available here, and return it to us as provided on the form. You will need to provide valid identification to access this information.
Your Rights to your information
Canada’s Personal Information Protection and Electronic Documents Act(PIPEDA) provides that Canadian citizens have the right to receiveinformation about the personally information held by us, as well as theright to challenge the accuracy and completeness of the information andhave that information amended as appropriate.
Upon your written request to our Privacy Representative, we willinform you of the existence, use and disclosure of your personalinformation, and subject to certain exceptions permitted by law, we willgive you a reasonable opportunity to review and request correction ofyour personal information.
The name and contact information for our Privacy Representative is as follows:
Privacy Representative
Email moc.s-hcielhcs@evitatneserper.ycavirP
Schleich USA Inc.
10000 Twin Lakes Parkway, Suite A
Charlotte, NC 28269
You may contact us with a request to access, update, or delete anyinformation we have about you. Requests for such information may be madeby completing and sending us a Privacy Request Form, available here. We will respond within 30 days of receiving this request.
To help protect against fraudulent requests for access to yourpersonal information, we may ask you for information to allow us toconfirm that the person making the request is you or is authorized toaccess your information before granting access. For example, we mayrequire you to verify your identity before you access your personalinformation.
Please note that you may also withdraw your consent to ourcollection, use and disclosure of personal information at any time,subject to contractual and legal restrictions and reasonable notice.However, if you withdraw your consent to certain uses or disclosures ofyour personal information, you may not have full access to our sites orcertain features of our sites and we may no longer be able to providecertain products or services.
Liability
Nothing in this Privacy Policy will create, or add to, any right orclaim (whether legal, equitable, or otherwise) that any individual orperson may have at law, or otherwise, against Schleich USA, Inc.,Schleich GmbH, and/or our affiliates, representatives, and agents.
Enforcement
We regularly review our compliance with this Privacy Policy. Pleasefeel free to direct any questions or concerns regarding the PrivacyPolicy or our treatment of personal information to us via email at moc.s-hcielhcs@evitatneserper.ycavirP or via postal mail at the address below.
Schleich USA Inc.
10000 Twin Lakes Parkway, Suite A
Charlotte, NC 28269
Liability
Nothing in this Privacy Policy will create, or add to, any right or claim (whether legal, equitable, or otherwise) that any individual or person may have at law, or otherwise, against Schleich USA, Inc., Schleich GmbH, and/or our affiliates, representatives, and agents.
Enforcement
We regularly review our compliance with this Privacy Policy. Pleasefeel free to direct any questions or concerns regarding the PrivacyPolicy or our treatment of personal information to us via email at moc.s-hcielhcs@evitatneserper.ycavirP or via postal mail at the address below.
Schleich USA Inc.
10000 Twin Lakes Parkway, Suite A
Charlotte, NC 28269
